High ******* - Absa are ***** and *******...

My husband is fuming right now - to the point of being ready to slit his wrists...

Absa can now make sure that we have food on our table and school fees WILL be paid - no questions asked... As it is, his relationship with the Home Loans Legal Dept is strained - but yesterday was the cherry on the cake...

He has a stop order which goes off on the 24th of every month but because of holidays (long weekend) it bounced. He phoned the help line and he was referred to the Home Loans. He phoned yesterday and spoke to Pindi (Home Loans Call Centre) and he requested to alter the payment date from the 26th to the 28th and stop order date to the 27th. Then she asked if he was able to transfer the amount required as he was informed that it would take up to 5 days to amend the system. She should've advised him to wait a day or 2 to see if the Home Loan money would be deducted... This never have happened. HOWEVER - he did a transfer of R2500 (as per her request) and now the stop order has ALSO been deducted!!! How does Absa expect a family to live on R200 for the rest of the month? You people are ***** and ******* and it is in your best interest to make sure that R2500 is reimbursed into my husbands account before close of business today. Once again - we are asking for a name of a financial advisor in the Benoni area (we will not be driving to Jhb) - and ask them if there is a way to move forward. But you don't care about clients just eager to ***** money. Absa are now smiling because they got a double payment out of us and now a family will be starving... THANK YOU FOR FOR MAKING US STARVE...

I WILL BE TAKING LEGAL ACTION AGAINST THE BANK AND PINDI WHO GAVE HIM THIS ADVICE!!!!