High management fees for absolutely poor service Absa Private Bank Canal Walk

....on 06 March 2020 in an email to my then private banker (Bloemfontein Brandwag branch), I requested...., "can you please arrange that my account transfers to Private Bank Canal Walk" after...6 months...no confirmation, no contact from ABSA Private Bank Canal Walk and I still don't know who my private banker or where my account is....hence my interaction with the bank via twitte....ABSOLUTELY UNACCEPTABLE for the R450 management monthly fee...after receiving excellent service from Muneer Bata then Rina Van Schalkwyk in BLF ....Not the first time I experience problems with Absa private bank Canal Walk.....wanting to transfer in 2017 from Bloem to CT.....no communication from Absa Canal Walk had to leave my acvount in BLF notwithstanding I left Blf in 2009 already....somebody at Absa Canal Walk should account...