MM
Mashudu M

1 reviews | Active since Nov 2013

11 Mar 2015, 10:01

High Interest Rate Due to ********** Blacklistin

I bank with ABSA and I app**** for a personal loan, and I was told it was denied because I am black listed. The blacklisting was a ***** account of Autopage Cellular, so I informed Almero who said he will speak to the accounts manager and see what to do, he also requested that I send something from Autopage to that effect. I contacted Autopage to resolve the matter and they gave me an official letter stating that the account was listed in error by them. <br> I sent the letter to Almero and immediately called him to confirm receipt of the letter, he then told me that the bank has approved approximately 60% of the money I asked for at 30% Interest rate (before they saw the letter from Autopage). When I asked him why he said it could be because of the black listing.<br> I then asked that my application and the interest rate be reviewed since I have a letter from AutoPage which he agreed he will do.<br> Ever since then, I have not received any communication from him, and I have been trying to contact him via email with no response. I have a very good credit record, and if I have to get loan elsewhere, then I will change the bank as well.

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Replies (1)
Absa
Absa's reply11 Mar 2015, 13:56
Official
Hello MbedziM,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd