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Pearl M

1 reviews | Active since Oct 2022

08 Jun 2025, 10:47

High interest rate based on race

Failure to disclose home loan benefit at inception. Failure to review interest rate. ABSA home loans is bias and prefers a certain race above the other. Others get a good interest rate and they get credited for having a degree and paying on time , while others like myself don’t have that benefit. My advise. Never finance with ABSA they also have a certain criteria to select conveyancers . Consider other options. Consider other banks where you will be treated fairly.

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Replies (1)
Absa
Absa's reply09 Jun 2025, 09:54
Official
Dear Pearl Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***8. RegardsPravesh BejayCustomer Value Management