JS
Jabriel S

1 reviews | Active since Aug 2014

17 Oct 2025, 07:51

High admin fees by Absa

I have an Absa client for more than 15 years.i had a cheque of which over the admin fees escalated tremendously over the years became to economical unaffordable.i therefore moved to a different bank with cheaper admin fees since August 2025. The absa cheque account is still open and has never been used since August 2025. The admin fees on the account accumulated to R850. I have a few instances phoned absa for closing of the account.They want there admin fees prior to closing to account. The wish the fees to be waived as I am not using the account and the account be closed.the fees accumulates monthly.

0
Replies (4)
Absa
Absa's reply17 Oct 2025, 08:56
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,

JS
Jabriel S's update17 Oct 2025, 16:47
Reviewer Update
Could i kindly suggsst to listen to telephone conversation recordings as well with your representatives regarding the matter.
JS
Jabriel S's update23 Oct 2025, 13:36
Reviewer Update
Dear ABSA . Thank you for resolving my matter so swiftly within the promised time frame. A huge thanks to the ABSA follow up Team.
Absa
Absa's reply23 Oct 2025, 14:48
Official
Thank you, Jabriel.

Best regards,