GR
Genisha R
1 reviews | Active since Feb 2021
02 Feb 2021, 01:49
HIDDEN FEES WITHOUT EXPLANTIONS!
I have a gold cheque acc with absa which i pay R109 a month. I have opened this acc recently and i was told everything is free with thee limitations of withdrawals and deposits but for thee past 3 months now i noticed internet bank fees, transaction charges and admin fees. I contacted thee person twice that helped me with my acc she completed ignored me. Worse bank ever!!!! No1 is willing to help to resolve anything. Its really pathetic!
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Replies (2)
Absa's replyOfficial
02 Feb 2021, 09:27 Dear Genisha Rooplal Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards, Rezona Louw Group Customer Care
Absa's reply02 Feb 2021, 09:27
Official
Dear Genisha Rooplal Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards, Rezona Louw Group Customer Care
GR
Genisha R's updateReviewer Update
02 Feb 2021, 10:50Thank you absa for finally getting back to me. Your employee by the name Romila(gateway branch) hats off to her for properly explaining everything to me which i now understand why i am getting charged so much
GR
Genisha R's update02 Feb 2021, 10:50
Reviewer Update
Thank you absa for finally getting back to me. Your employee by the name Romila(gateway branch) hats off to her for properly explaining everything to me which i now understand why i am getting charged so much