bM
bongi M
1 reviews | Active since Nov 2013
04 Aug 2021, 10:36
HIDDEN FEES ON THE SO CALLED BUNDLED FEES
I have paid a total of a R285.45 on what was meant to be a R109 bundle account with an exception of immediate payment prepaid purchases and download of bank statement. I am regretting the decision to move to Banking with ABSA. The account isnt even a premium account. I avoided the premium account to avoid the exhabitant fees for services I know I will not used. I have a bundle account at Standard bank and I pay a Total of R110. No admin fees or other hidden fees.
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Absa's replyOfficial
04 Aug 2021, 11:53Dear Bongi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply04 Aug 2021, 11:53
Official
Dear Bongi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care