Hidden cost and unreasonable charges

<p>I went in to absa quaga Center to find out my bank charger for using Internet banking the consultant at the bank told me that using the online service is completely free you can transact at no cost at all over and above the monthly fee now I see a deduction of R470 on my account when I phone absa and spoke to someone on Internet support he says that's the transaction are charged at R7. 50 per a eft and there's nothing he can do about the person who told me the service is free I feel like absa has *****ed me in to using there service n not disclosing there fees absa is by far the worst bank the ***** people into using there facilities and then they lie n say nothing can be done because the bank already took the money... Very disappointed customer </p>