Helping where as other banks refused

Today spend about 30 min in a queue for service at fnb but they refused to open a bank account for my son even though I bank with them. Went to Standard bank waited 45 min and they also refused because on the addendum of our renting agreement the signature was not dark enough. So went to ABSA not only did they helped me in less than 10 min they also helped opening a bank account for my son. Thank you for them going the extra mile. Mrs Horn in front as well as Cindy Nel. Thank you ladies. I really appreciate it!!!