helping friend or a family

I'm at absa bank queuing to withdraw inside, here comes one off your stuff and a police man ' is it a friend or what ' they just jump the que and stand on a counter as if their are chatting only to find out that, he was being assisted with the deposit while we que on line. I was there from 13h00 to 13h45. But he just came in and left within seconds and I'm on lunch also, poor service.