HELP...I was once impressed but that is quickly disappearing...

Item: Absa
Rating: 2
Author: Candy-Marie Van Rooyen

Hey ABSA,

I was so impressed by your online application to give assistance to those needing a payment holiday for their Vehicle Finance which I desperately need. However it has been over 3 weeks since I sent the request, with my instalment coming up in a matter of days and I have had no response.

My excitement and first impression of your assisting service is very quickly diminishing.

Case No. C-***7.

Helpful (0)

Replies (2)

Absa's replyOfficial

22 Apr 2020, 16:38

Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Absa's reply22 Apr 2020, 16:38

Official

CVR

Candy-Marie Van Rooyen's updateReviewer Update

22 Apr 2020, 16:53

Hey Nthabiseng

Thank you for your quick response but my debit order runs on the 28th of the month and you offering a response for the 27th...please assist.

CVR

Candy-Marie Van Rooyen's update22 Apr 2020, 16:53

Reviewer Update

Hey Nthabiseng

Thank you for your quick response but my debit order runs on the 28th of the month and you offering a response for the 27th...please assist.