Helpful service from Thembi! No meaningful assistance from the bank

Thanks to Thembi at the front desk at ABSA 6th Ave . The service is usually ******* and although it took an hour to reset my online banking, Thembi was great. ABSA generally is a nightmare. Why do you need to go into the branch for every thing???? My sister and I are both using wheelchairs. My bank allows you to do most things online or maybe by phone, I am encouraging my sister to change banks