MH
Marli H
1 reviews | Active since Nov 2019
07 Jun 2023, 12:47
Helpdesk ... what helpdesk
I have sent a email this morning and have tried 4x now to reach your helpdesk, you say you will answer the call but are busy so you apologize for the delay ... seriously I have hold on for 15 minutes, 20 minutes, 14 minutes and are on hold again????? How do you solve my problems if I can't reach you? I have treid registering on your merchant access online system and are now waiting 30min for a OTP already??????
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Absa's replyOfficial
07 Jun 2023, 12:57Dear Marli Haupt
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
Best regards,
Absa's reply07 Jun 2023, 12:57
Official
Dear Marli Haupt
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
Best regards,