Help u sell for 9500 arrears ????

What is the point of calling a client everyday to discuss their arrears? Surely if they don’t have a plan today that will not change overnight so what is calling daily going to achieve? If they spend that much time on assisting their clients they will be the best bank. N I am shocked at the fact that Basani said in her mail he/she will get intouch latest 4 June in touch meant sending a mail that went to junk box. So if their resolution contact is inbox junk mail y not use the same method every day to remind clients of their debt but rather call daily. N I am also shocked that for 9500 arrears they offer help u sell not help u stay pls note not 95 thousand but 9 thousand 500 help u sell really? They put too much effort into debt collection rather than building healthy relations with clients.