SW
Susan W
1 reviews | Active since Feb 2021
03 May 2023, 13:26
Help Required
I emailed the absa@absa & *** this morning regarding assistance with my internet banking,I do not have a pin set up and am struggling to make western union payment to myself via the app as I am abroad.
I have been waiting for a response since 9am this morning .It would be highly appreciated if someone could assist me.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
03 May 2023, 13:46Dear Susan Wells, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply03 May 2023, 13:46
Official
Dear Susan Wells, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
SW
Susan W's updateReviewer Update
05 May 2023, 21:10Job Well done to Russell and Liesl for the prompt assistance.
5 Stars⭐⭐⭐⭐⭐
Thank you very much.
5 Stars⭐⭐⭐⭐⭐
Thank you very much.
SW
Susan W's update05 May 2023, 21:10
Reviewer Update
Job Well done to Russell and Liesl for the prompt assistance.
5 Stars⭐⭐⭐⭐⭐
Thank you very much.
5 Stars⭐⭐⭐⭐⭐
Thank you very much.
Absa's replyOfficial
08 May 2023, 09:27Dear Susan Wells,
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards,
Russell EdwardsCustomer Value Management
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards,
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply08 May 2023, 09:27
Official
Dear Susan Wells,
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards,
Russell EdwardsCustomer Value Management
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards,
Russell EdwardsCustomer Value Management
Best regards,