***** Help and return of funds

I am writing to express my dissatisfaction and concern regarding the handling of a ***** case related to my credit card, case number I2395 222 , by ABSA. On Monday, 11 March 2024, I was contacted by an investigator from ABSA, informing me that the investigation into funds *****ulently withdrawn from my account had been successfully concluded. I was assured that the ****** amount would be refunded and visible in my account by the following morning.Unfortunately, as of Wednesday, 13 March, the funds had not been credited to my account. Upon contacting the ***** department, I was informed that no action had been taken yet but that my case would be escalated. This inconsistency in information provided led to further confusion and distress on my part.On 15 March 2024, still without the refund, I reached out again and was assisted by a courteous staff member who contacted the specific investigator responsible for my case. The investigator claimed the issue had been resolved on Wednesday. However, the representative assisting me could not confirm this through the system and faced difficulties in further communication with the investigator.I would like to highlight that while the customer service provided over the phone was commendable for its politeness and willingness to assist, the process itself has been disappointing and inefficient. The lack of clear communication and coordination within the department has not only delayed the resolution of my case but also caused significant inconvenience and anxiety.I urgently request a thorough review of my case and prompt action to ensure that the promised refund is processed without any further delay. Additionally, I would appreciate transparent communication regarding the status of my complaint and the steps being taken to rectify the situation.I trust that ABSA values its customers and their financial security and hope that this matter will be resolved promptly and effectively. Thank you for your attention to this matter.Sincerely,Michael Beukes