Hello Peter,my name is Rachel

Hello Peter,my name is Rachel. On the 22nd October 2025,my handset was ******,whereby monies to the amount of R435 000.00 was ****** from my Absa app.I immediately reported the matter to Absa,where I was told not worry since I am the only who can access my account.i went to Vodacom to arrange for a sim swap and to buy a new device. They processed my request and gave me a new handset, which was activated after an hour.The first I went to was my bank apps,fnb,absa and standard bank. I immediately noticed that monies were withdrawn from my absa account but there were no withdrawals on other apps. I subsequently went to absa again to report the matter,and redirected me to their ***** dept. I was told to send them an affidavit from saps with a case number,I obliged. I was told that it takes 22 days for the investigation and they will revert to me with the progress. I have since been battling with absa as I have been send from polar to post. Regards