Hello Peter My credit card was handed to an attorney, by ABSA which required payments straight to their which i did and paid it off

Hello Peter My credit card was handed to an attorney, by ABSA which required payments straight to their which i did and paid it off. And now when I want a paid up letter they said my credit card is no longer with an attorney but with them and I must type and email to inquire i have been waiting closed to two weeks now they did not return to me and they said turn around time is 5 business days, I'm very disappointed at such big company acting like a ****a shop.