Hello Ombudsman!

I cannot believe I need to write this post!<br> <br> In July last year I noticed that I was being debited R59 per month for Priority Pass, something that I did not sign up for. I had previously been debited and requested this be terminated, and had to raise the issue again (ref no ***). I received a refund and an apology letter stating \Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of the Priority Pass Card which was not cancelled as requested."<br> <br> Imagine my surprise when I noticed"