Hello.... is someone there.....?

Why is it so difficult to speak to someone at ABSA?

After signing for a new bond, I specifically ticked the box for my statement to be emailed, not posted, not delivered at home, emailed.... Why if I have an email and PO Box address that have remained the same for longer than 15 years, does my new bond statement get delivered to my home where there is no postbox for very good reason? The statement then get put in my gate where the dogs shreds it only for me to be left with a thousand pieces of paper to pick up. I seriously do not understand the reasoning behind this technological way of doing things.

Furthermore, when I phone an ABSA number to sort out this issue, I get told by a computer that I need to authenticate this on my phone to which I do not receive the authentication! When I finally did get through to speak to someone, I get told I need to into the branch!!! To change my address preference?????!!!!!! This is really an absurd way of doing things!!!!