Hello, are the lights on

On 17 June, I discovered that my credit card had numerous entries that I had not authorised. After contacting several people, I lodged a complaint with Card Division listing the relevant entries. They acknowledged the receipt of my compalint saying a consultant would get back to me. After 5 days, as I hadnt received any further response from them, I sent another email, copying a friend, who has power of attorney on my accounts. I didnt get a response, but the friend got a response addressed to me. I was told to report the problem to Card *****, which I did. I filled in the necessary documents they sent to me and I sent them a copy of the destroyed card - I still have the card / which they requested. I was told that the card would be stopped and a new card issued, to which I gave my consent. Since then, a week ago, I have heard nothing from Card ***** department. I and my friend have sent numerous emails to ABSA with absolutely no response! It appears as if the card hasnt been stopped either, transations are still appearing against my credit card. Neither, it seems, a new card has been issued. ABSA, your lack of communiation and action is absolutely appalling! I want to know what is happening to my account! What is happening about these ********** transactions! What is happening about my replacement card! What also concerns me; when I make a purchase with my card, I often have to furnish an OTP before the transaction gets approved. Not once, has an OTP been requested as I have not received any notifications. What is happening to this once gret brand!