HELLO ABSA??

Item: Absa
Rating: 1
Author: Kirsty M

I have been trying to get hold of ABSA Credit card division to cancel a credit card for a deceased estate. I have 8 contact numbers - no one answers I send email to the email box as directed - i don't even get a confirmation or receipt! This delay results in the estate being liable for higher outstanding balances as it takes longer to cancel the card - this is not acceptable!!

Helpful (0)

Replies (2)

Absa's replyOfficial

23 May 2018, 15:00

Dear Kirsty McDonald

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with the deceased's id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange

Best regards,

Absa's reply23 May 2018, 15:00

Official

Dear Kirsty McDonald

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with the deceased's id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange

Best regards,

Kirsty M's updateReviewer Update

24 May 2018, 08:51

Kindly provide me with a contact number for someone who ACTUALLY answers the phone so I can give this information to you. I am still cycling through the contact numbers that I have for absa and there is no response!! this is pathetic service!

Kirsty M's update24 May 2018, 08:51

Reviewer Update