Heartless people that work for ABSA

I am very unhappy with how ABSA is treating me as a long-standing client of at least 28 yrs. You have phoned me to make an arrangement for payments in arrears earlier this month. I was R22 000 in arrears and made arrangement to pay 2 of the 4 payments in June of 12K and the other 2 in July. YOU where OK with this arrangement. But..... then you changed your mind and wanted all the arrears caught up in one month. I then paid another payment of 6K, totaling 18K and then was only R4000 in arrears. This is still not good enough for ABSA and they are now harassing me for not only the 4K in arrears but also for another 6K that is due on the 10 July next month. If you made arrangement to pay more than half your arrears in one month and you end up paying more than that, it’s not fair that ABSA carry on the way that they do. Why is ABSA aggravating their client like this? I think that they are way too aggressive to collect outstanding money and if a client has paid even more than agreed upon why still get aggressive with them on the phone and demand a small amount that is still outstanding and the amount that is not even due YET. This was the last straw I will never get another ABSA product ever. I demand that the lady who phoned today phones back and apologize. We hardly have food in our house, but we made sure ABSA got paid. You are heartless people, and you train your staff to act in this manner. This heartless woman who phoned me today said she WILL phone back every day until every cent is paid up. I have stuck to the arrangement and then even more. 18K of the 22K was paid in one month. I worked as a manager and credit controller for over 25yrs. I fully understand the difficult job that a debt collector has, and I can tell you this has gone too far. I have never treated a client like this after they have stuck to their agreement and even paid more. I would have dropped it and only phoned them back next month and only if they have not paid on their due date. If this were me, I would have phoned the client and thank them for making such and effort to catch up with their account. It seems that ABSA do not know how to work with humans and when things have gone too far. I AM DONE WITH ABSA. Eventually you will be paid up. But I will never forget this month of hell with ABSA. Will move to a bank where you can work with humans with hearts. Christopher Fourie *** ***