Heartless, Cruelty and Non Compassion: The new values for "customer obsessed" ABSA

I write this with utter disappointment and disgust with Absa credit card. My husband received this letter of demand and I see Absa is demanding R8000 from him every month to prevent legal action. I decided to write on behalf of my husband, as he has medical conditions, and this issue has given him sleepless nights. Unfortunately our lives took a turn for the worse when I lost my job, and my husband lost his dad so we basically had to support 2 households and then Covid hit and I could not secure a job just contract positions which barely helped us, i only managed to find a job now 8 months ago and we are trying to rebuild our lives again. We accept full responsibility for this, and we are prepared to pay this amount off, we have 2 kids in school, and we need to survive as well. Paying R8000 is simply not feasible for us right now. If our circumstances change in the future, we will try and pay this off but right now, we are struggling and paying our bills, this R8000 demand will ruin us. Absa is demanding this amount be paid, now when I look at the values Absa stands for: Our ambition is to sustainably create shared value and play an integral role in our customers' and clients' life journey, empowering them to achieve more and to recommend us to family, friends and business associates. Their cultural transformation is story is about people coming together to reflect on what matters the most, we are customer obsessed, we acknowledge the strength of our people and we deliver results sustainably, with an African heartbeat. These 2 statements are so ironic to what they are doing to their customers now. The accountability is ours but yet they would rather cripple their customers then help them through compassion. Having a heart hasn’t killed anyone yet? How can we recommend Absa to family and friends when they not even prepared to listen to their current customers.