Heartbroken customer - Deceased estate ER Kapp

I have sent several emails to Senzo Hadebe and numerous times tried to call him on *** as per the forced nomination application. I have an appointed attorney 2 years ago to handle my late husband's estate. Since 2017 ABSA has never tried to make contact with me to get the estate sorted I appointed my own attorney to deal the estate. In 2021 ABSA forced instructed Velilo Tinto attorneys without my notification. as they constantly sent communication to my home address where we don't have any postal delivery. My attorney picked up at the master's office about this. I am trying to get assistance from Senzo without any success. Today I took leave to come and see ABSA office in Springs Mall, now they are offline and they can't really assist as I have to go through their home loans department. I also received via my attorney an notice that ABSA now wants to sell my property on an auction whereby I pay my account every month. When I was under Debt Counselling ABSA agreed with my Debt Counsellor that I can pay R2500, at this stage I am already paying R4500 out of my own - without any communication/call or letter from ABSA. How is it that ABSA not wanting to help their customers. I need to say that ABSA customer service is non existent.