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Nondumiso N
1 reviews | Active since Aug 2023
18 Dec 2023, 08:08
Heart blocken
They blocked my account, I sent what they asked for but still my account is blocked they always said they will be in touch with me after 48 hours but they didn't since last week
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Replies (2)
Absa's replyOfficial
18 Dec 2023, 09:38Dear Nondumiso Ndlela, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. Regards,
Nthabiseng SibandeCustomer Value Management
Nthabiseng SibandeCustomer Value Management
Best regards,
Absa's reply18 Dec 2023, 09:38
Official
Dear Nondumiso Ndlela, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. Regards,
Nthabiseng SibandeCustomer Value Management
Nthabiseng SibandeCustomer Value Management
Best regards,
Absa's replyOfficial
18 Dec 2023, 09:56Dear Nondumiso
The below feedback was sent to you on 05/12/2023.
Good day Nondumiso
Your email correspondence received below has a reference.
Thank you for bringing this matter to our attention, your complaint reference number is C-***7.
Our office received confirmation from the *****s team that the Capitec client was a victim of a deposit/investment **** and the supporting documents were received.
An interview was held with you and you advised that the funds are from the stokvel.
The funds have been transferred back to Capitec Bank.
The hold will remain in your account until you provide the team with proof that the funds came from the stokvel.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank’s service theme of customer-centricity.
Trust that you find the above in order and confirm we are closing our file herein.
The below feedback was sent to you on 05/12/2023.
Good day Nondumiso
Your email correspondence received below has a reference.
Thank you for bringing this matter to our attention, your complaint reference number is C-***7.
Our office received confirmation from the *****s team that the Capitec client was a victim of a deposit/investment **** and the supporting documents were received.
An interview was held with you and you advised that the funds are from the stokvel.
The funds have been transferred back to Capitec Bank.
The hold will remain in your account until you provide the team with proof that the funds came from the stokvel.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank’s service theme of customer-centricity.
Trust that you find the above in order and confirm we are closing our file herein.
Best regards,
Absa's reply18 Dec 2023, 09:56
Official
Dear Nondumiso
The below feedback was sent to you on 05/12/2023.
Good day Nondumiso
Your email correspondence received below has a reference.
Thank you for bringing this matter to our attention, your complaint reference number is C-***7.
Our office received confirmation from the *****s team that the Capitec client was a victim of a deposit/investment **** and the supporting documents were received.
An interview was held with you and you advised that the funds are from the stokvel.
The funds have been transferred back to Capitec Bank.
The hold will remain in your account until you provide the team with proof that the funds came from the stokvel.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank’s service theme of customer-centricity.
Trust that you find the above in order and confirm we are closing our file herein.
The below feedback was sent to you on 05/12/2023.
Good day Nondumiso
Your email correspondence received below has a reference.
Thank you for bringing this matter to our attention, your complaint reference number is C-***7.
Our office received confirmation from the *****s team that the Capitec client was a victim of a deposit/investment **** and the supporting documents were received.
An interview was held with you and you advised that the funds are from the stokvel.
The funds have been transferred back to Capitec Bank.
The hold will remain in your account until you provide the team with proof that the funds came from the stokvel.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank’s service theme of customer-centricity.
Trust that you find the above in order and confirm we are closing our file herein.
Best regards,