EH
Elizna H
1 reviews | Active since Nov 2010
20 Apr 2016, 11:34
Head ache to SMILE
Our client had a ABSA buildings insurance policy which he replaced with another company's policy about 2 years ago. The ABSA policy was never cancelled and even after numerous e-mails to their vetting department, no response or cancellation was ever received. We send a e-mail to ABSA head office with a complaint about this case and they appointed Xaba Baleseng to assist us in resolving this case. We were pleasantly surprised with the service that Xaba provided. What a professional and friendly person! The case was resolved within 8 working days and finalized. Our clients refund was also done! Thank you Xaba for walking extra miles for our client!! You turned our head ache into a huge SMILE!!
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Replies (1)Absa's replyOfficial
20 Apr 2016, 14:03Hello EliznaH,
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Absa's reply20 Apr 2016, 14:03
Official
Hello EliznaH,
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
