EH
Elizna H

1 reviews | Active since Nov 2010

20 Apr 2016, 11:34

Head ache to SMILE

Our client had a ABSA buildings insurance policy which he replaced with another company's policy about 2 years ago. The ABSA policy was never cancelled and even after numerous e-mails to their vetting department, no response or cancellation was ever received. We send a e-mail to ABSA head office with a complaint about this case and they appointed Xaba Baleseng to assist us in resolving this case. We were pleasantly surprised with the service that Xaba provided. What a professional and friendly person! The case was resolved within 8 working days and finalized. Our clients refund was also done! Thank you Xaba for walking extra miles for our client!! You turned our head ache into a huge SMILE!!

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Replies (1)
Absa
Absa's reply20 Apr 2016, 14:03
Official
Hello EliznaH,

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd