Having Absa insurance is like having no insurance

My geyser burst at 21:45 on a Saturday . Called Absa only to be told they can do nothing due to Covid. My house flooded and Absa only sent someone on Sunday. They advised that there’s nothing they can do I need to contact the geyser company, I lodged a claim with my structural insurance on the 20 of July. An assessor only came out to the property on the 24 July to tell me I need to lodge a claim with my content insurers as he won’t be able to help me with the resultant damage. He told me the matter would be settled by 27 July Monday . Today is Wednesday and he still hasn’t uploaded his report. My house is still in a mess. What’s the point having insurance when this is the service Absa dishes out