Have to FICA for the 2nd time in 4 months???

I submitted my FICA documents to ABSA in June 2018 which took almost 2 months to be sorted out after phoning them a million times. Now I one again cannot access the fund in my Credit Card and was told that I need to send my FICA documents AGAIN!!! So how many times a year do you have to FICA with ABSA? Every quarter? I have phoned and was placed on hold in order for the consultant to liaise with the FICA department and was cut after 10minutes. They do not even phone back to give you feedback. This is absolutely ridiculous. I am probably going to end up closing my ABSA credit card account and go to another bank which provides better services. I do not know how one could be happy with this kind of service, honestly!