Have some mercy ABSA

I have recently run into some trouble with work as I am airport staff and as everyone knows the struggle that Mango Airlines has undergone in the past few months. The company that I currently work for is the ground handling service for this airline. As a result of Mango not operating, our hours have been significantly reduced.

I did call in ABSA card to advise them that I am having some difficulty in terms with repayments for this few months and the lady on the day was kind enough to assist me and give me options as to how I can go about resolving this problem. She had indicated to me that I need to pay an amount of R400 as an arrangement which I have made before a certain date.

I am now constantly receiving relentless calls from ABSA card asking for further payment when I have made an arrangement. They also go on to threaten you as if R344 will be a matter of life or death for them. Have some mercy for clients please. If you look back on my record it was always up to date until now. ABSA credit life what is that for??? Is it a money making scheme or what because in times like this, there is suddenly rules and regulations so what are we paying that for??

No one wants to be in this situation and I think ABSA should have a little mercy on clients.