1 reviews | Active since Aug 2009
Have not been able to log on to internet banking -- for THREE WEEKS
<p>I don't know how many times I need to contact Virgin Money SA to sort out this issue. I have not been able to log on to my internet banking for nearly a month. It started with sms alerts that someone had logged on to my account when I was driving. So I changed my password. Then I got another alert and changed my pin and password again.</p> <p>After that I was locked out when I tried to log on again. I wasnt sure if I had put in the wrong pin, so I phoned VMSA and was told that they would reset the pin. It took several days, but eventually on 23 May I received an email with a link to change my pin and password. It didn't work and I was locked out again. </p> <p>I have phoned several times and got a different story each time. Finally today I was told that they are having trouble with their internet banking site. I spoke to the supervisor, Adri who kept repeating "I'm sorry for the inconvenience etc. etc" as if reading from a script. Now apparently she will be escalating to the "stakeholders".</p> <p>They can escalate to as many people as possible. This is a BANK!! How is it possible that their internet banking site hasn't been working for so long. A BANK!!</p>
Thank you for getting in touch with us.
Be assured that this has been escalated to our Systems Department, as a matter of urgency and for this to be resolved.
We will ensure that you are kept informed of further developments. Please accept our apologies for any inconvenience caused.
Regards,
The Virgin Money Team
Thank you for getting in touch with us.
Be assured that this has been escalated to our Systems Department, as a matter of urgency and for this to be resolved.
We will ensure that you are kept informed of further developments. Please accept our apologies for any inconvenience caused.
Regards,
The Virgin Money Team
And now six more days have passed and I STILL CANNOT LOG ONTO INTERNET BANKING. The only thing that has happened has been this message on HelloPeter and the same message by sms.
What is happening?
And now six more days have passed and I STILL CANNOT LOG ONTO INTERNET BANKING. The only thing that has happened has been this message on HelloPeter and the same message by sms.
What is happening?
Now we're at 23 June and I STILL cannot log on to Internet Banking. I have spoken to pretty much everyone at VMSA that I can think of, and still no progress. The only feedback I have from their customer service line is that IT is working on it.
It's a month ago that I first sent an email to Virgin Money that I had been locked out on their new internet banking site. They have still not resolved the problem.
Now we're at 23 June and I STILL cannot log on to Internet Banking. I have spoken to pretty much everyone at VMSA that I can think of, and still no progress. The only feedback I have from their customer service line is that IT is working on it.
It's a month ago that I first sent an email to Virgin Money that I had been locked out on their new internet banking site. They have still not resolved the problem.
Now at 19 July and still cannot log on to Internet Banking.
Now at 19 July and still cannot log on to Internet Banking.