Hassles all the time with Absa

Absa is very bad when it comes to administration and the actioning of requests, its quite appauling actually. I recently took out a new loan, and each time I always remove the credit life policy as I already have adequate life cover in place and do not need ABSA credit life protection. I sent through the email requesting for the removal of the credit life policy, however when I called for a follow up, I was advised that they can't see my email. This is the second time that I am having hassles in removing credit life on my personal loan. The last time it was also hassles before it was eventually removed. Can somebody please remove the credit life policy on my personal loan. I will not ask of this again. My debit date is approaching and need credit life removed before and require an urgent response on this matter.