mJ
michelle J

1 reviews | Active since Apr 2009

24 Feb 2016, 08:38

Harrassment from call centre

I am so furious! My husband was transferred from Gauteng to Cape Town not on our own will, and we were forced to rent our property out in Gauteng. We had very bad tenants that skipped payments and had to be evicted. It cost us R25000 in flights and cleaning bills to fix the property, hence the bond ran into arrears of which we paid immediately except for 1 payment. We have made arrangements every month with ABSA as it seems they cannot keep one arrangement on the system and contact you if defaulted, they need to find out every month!! But that is not the issue right now, the issue is that I get up to 4 calls A DAY!!!! This is just plain harassment and when I voice my content, the man simply says, you must be patient with us, its the system - this is not acceptable! I work with clients all day and this is not only embarrassing in front of them but unnecessary as NOTHING will change from one payday to the next! One call a month, that is all I am going to tolerate! We can do nothing more than that, we are not running away or thrown the towel in, ridiculous, run after the people that are avoiding payments! We have to juggle the bond arrears and repairs on the home.

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