SM
Solly M

1 reviews | Active since Dec 2018

16 Apr 2024, 09:31

Harrased for settled amount

On 25 March 2024 at 13:36 I received an e-mail from Pravesh Bejay reading as follows: -

“Dear Solomon

We refer to the complaint forwarded to our office regarding your account status with Absa Bank.

Our Collections Dept. has confirmed that all your accounts are up to date.

We extend our unconditional apology for the inconvenience caused, as this is not aligned with Absa Bank's customer-centric service theme.

We hope you find the above in order and confirm that we are closing our file.

Regards Pravesh Bejay Specialist Case Manager: Social Media Complaints

I’m super surprised and furious to still be receiving endless telephone calls and e-mails on a daily asking me to pay. Please kindly close all my account with you I’ll take my business elsewhere, clearly you don’t know what you’ll are doing.

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Replies (1)
Absa
Absa's reply16 Apr 2024, 10:14
Official
Dear Solly Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. RegardsPravesh BejayCustomer Value Management

Best regards,