HARASSMENT!! ***********!! ZERO PROFESSIONALISM

I would like to formally lodge a complaint regarding the repeated calls I have received today concerning my vehicle finance account.

Firstly, I received an automated call stating that I need to make a payment on my Absa Vehicle Finance account. This is extremely concerning because the funds have been available in my Absa account since the 25th and have been waiting to be debited by Absa. I have not defaulted on my payment obligations, and any failure to process the debit order appears to be an internal issue on Absa's side.

Secondly, I received a call from your collections department from an agent named Nompumelelo. During the call, she was unprofessional, dismissive, and unable to answer my questions regarding why I was being contacted for payment when sufficient funds have been available in my account. Instead of addressing my concerns, she chose to terminate the call.

I find it unacceptable that I am being repeatedly contacted and treated as though I am in arrears when the funds have been available for collection. Furthermore, the conduct displayed by your collections agent falls far below the standard of customer service I expect from Absa.

I request the following:

1. A full explanation as to why I am receiving collection calls when the funds have been available in my account since the 25th. 2. Confirmation of the status of my vehicle finance payment and why the debit has not been processed. 3. An investigation into the conduct of the collections agent, Nompumelelo. 4. A formal apology for both the unnecessary collection calls and the unprofessional manner in which I was treated.

I expect this matter to be addressed urgently and look forward to your prompt response.