1 reviews | Active since Mar 2017

07 Jan 2021, 17:22

Harassment from staff

Never been harassed and treated as condescendingly as one of your agents who couldn't even bother to give me her name and just hung up when I asked information so that I can report her.

Claiming that I have not Paid my Vehicle Instalment when in fact it has been paid but not showing on their system (although reflecting on my statements).

Obviously a technical error from Absa's side and resulting in their employees unnecessarily and unapologetically harassing me.

Have been a client with them for 30 years and NEVER in my life ever have I been treated as badly in any industry

0
Replies (1)
Absa
Absa's reply08 Jan 2021, 10:03
Official
Dear Leandre,
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Please be advised that we have tried to contact you on your cellphone requesting your ID or Account number in order to assist further. 
 
Regards
Pravesh Bejay