HARASSMENT CALLS ALL DAY - WORST CUSTOMER SERVICE EVER

I would like to express my disappointment with the service received from Absa customer services....

1. Every month I pay my account like clockwork however made one late payment in December , Nevertheless the payment was made. 2. No one advised me that should I make a late payment that interest will occur 3. Bare in mind this was done in December when I was on Maternity Leave with a new baby an made all the necessary arrangements upfront regarding payments. 7 months down the line your call centre is basically harassing me daily for a R23 interest that was incurred, making me feel like a ********. Why was I not informed about this sooner? 4. There is a note on your system but seems to be over looked for the past week and when answering the phone the staff basically say that they can see the note on the system. Why is my number still in the system and not removed as arrangements was made? 5. Now I am the one that is suffering because now my credit score is being affected 6. Also, you aren't able to do one debt order (Normal payment and the R23 together) now Ineed to have 2 debit orders go off my account and I will be incurring the costs of this not you.

I have being having countless problems with Absa and would like this matter to be sorted out ASAP