1 reviews | Active since May 2016

22 Jan 2020, 14:23

HARASSMENT BY TELEPHONE & TEXT MESSAGES

I HAVE BEEN A CLIENT OF THIS BANK FOR OVER 20 YEARS! I HAVE HAD A GARAGE CARD THAT GOES OFF ON A DEBIT ORDER EVERY 10TH OF THE MONTH. I USED MY NEW CARD ON THE 16TH AND ON THE SAME DAY THE AMOUNT OF R780 ODD WENT OFF MY CHEQUE ACCOUNT WHICH MADE IT GO INTO ARREARS. NOW I AM BEING HARASSED TO RECTIFY SUCH WHEN THE BANK DOES AS IT PLEASES. WHY SHOULD I BE HARASSED FOR ******* INSTEAD OF THIS GOVERNMENT SEEING TO THE ******S & ******ERS THAT SHOULD BE BEHIND BARS. I AM NEARLY 60 YEARS OF AGE AND AM NOT A ********. I AM QUITE HAPPY TO CLOSE THIS STUPID ACCOUNT

0
Replies (1)
Absa
Absa's reply22 Jan 2020, 17:28
Official
Dear Lestie

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically. 
 
Regards
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management