HARASSMENT BY ABSA CREDIT CARD DIVISION

I am ****ed at Absa credit card division. On December 1 and December 3 I activated payments of R500 and R350 respectively from an account I hold with a certain merchant. Unfortunately Absa system recorded the payments as refunds, which meant that my credit card was "unpaid" according to Absa. I received numerous calls from consultants and on two occasions I requested supervisors, who promised to bring my situation to the attention of the finance department. Thus far the calls from consultants are ongoing yet and am still being told that I haven't paid yet I get no feedback about my query. About 15min ago I received another call from a consultant. When I voiced out my frustration with Absa, she simply hung up one me while I was explaining. I have now come to a point where I just want to pay up the credit card and want nothing to do with absa ever again. One of the supervisors that I spoke with last week even contacted their finance department while I was online and she told me that they would rectify and update payment information. Thus far, almost 2 weeks later, am still receiving calls with same question asked, namely, "any reason why you haven't paid your credit card?" This is sickening.