Harassment

I was harassed by Absa credit card department for Fifty six rands * R56* that was on arrears only for few days, with a lot of calls and messages in one day. The thing with Absa it’s simple to increase the credit limit , you can even see on the app the offer to increase , but difficulty to decrease the credit limit . I decided to make a call on the 16th of April 2024 to ask them to reduce the credit limit since there was no option on the banking app , only to find out I will get harassed when I was asking if can’t they send a verification message on my app instead of asking plenty questions over the phone ( because you may never know who is listening to your conversation and that is a safe issue) and I was harassed for that question and decided to close my 16 years old credit card . But it seems like it is not closed , even though it’s paid up , I will call again to request proof of cancellation , I don’t want anything to do with Absa. You guys need to improve, your competitors are far ahead of you and some of your stuff members are impatient. Thank you.