Harassed for thier incompetence problem not solved

I raised my concerns/challenges on the 26th of February 2024 where ABSA did not run their debit order on agreed time, what frustrates me is that this is happening for the second time where I’m inconvenienced financially due to their incompetence. Sadly, to this day there hasn’t been any communication and/or indication that the issue has been resolved and that I will not experience this inconvenience going forward. The only thing I’m getting is tons of calls daily harassing me asking when am I making the payment with no one interested on fixing the issue at hand and communicating the same to me.