SM
Solly M
1 reviews | Active since Dec 2018
12 Nov 2024, 15:56
Harassed for their incompetence
Absa’s incompetency is really costing me my peace. Twice they did not debit when my debit date fell on a weekend after having made prior arrangements for them to debit the Friday. Now that the account is in arrears DUE TO THEIR OWN DOING they are REFUSING me payment arrangement stating that the option is not available and that I have to pay the outstanding amount in one go. My kind ask to them was for the outstanding amount to be broken down into six instalments to make their mistake bearable to my finances. Now I’m being harassed by telephone calls on a daily requesting payment.
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Replies (2)
Absa's replyOfficial
12 Nov 2024, 17:11Dear Solly Majoro, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply12 Nov 2024, 17:11
Official
Dear Solly Majoro, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's replyOfficial
22 Nov 2024, 07:16 Dear Solomon,
We refer to the complaint forwarded to our office for intervention C-***4.
According to our system records your account reflects in arrears of R3758.01.
Your payment arrangement should include the current instalment of R3758.01 and the arrears of R3758.01 and should be divided over 3 months.
Instalment R3758.01 + (arrears R3758.01 divided by 3 months is R1252.67) = R5,010.68 over 3 months that can be captured.
Kindly confirm the following for the arrangement to be captured:
Date of the payment.
Method of payment.
Should we not receive this information by 12h00 on 25/11/2024, we will close the matter.
Regards,
RegardsGodfrey NdouCustomer Value Management
We refer to the complaint forwarded to our office for intervention C-***4.
According to our system records your account reflects in arrears of R3758.01.
Your payment arrangement should include the current instalment of R3758.01 and the arrears of R3758.01 and should be divided over 3 months.
Instalment R3758.01 + (arrears R3758.01 divided by 3 months is R1252.67) = R5,010.68 over 3 months that can be captured.
Kindly confirm the following for the arrangement to be captured:
Date of the payment.
Method of payment.
Should we not receive this information by 12h00 on 25/11/2024, we will close the matter.
Regards,
RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply22 Nov 2024, 07:16
Official
Dear Solomon,
We refer to the complaint forwarded to our office for intervention C-***4.
According to our system records your account reflects in arrears of R3758.01.
Your payment arrangement should include the current instalment of R3758.01 and the arrears of R3758.01 and should be divided over 3 months.
Instalment R3758.01 + (arrears R3758.01 divided by 3 months is R1252.67) = R5,010.68 over 3 months that can be captured.
Kindly confirm the following for the arrangement to be captured:
Date of the payment.
Method of payment.
Should we not receive this information by 12h00 on 25/11/2024, we will close the matter.
Regards,
RegardsGodfrey NdouCustomer Value Management
We refer to the complaint forwarded to our office for intervention C-***4.
According to our system records your account reflects in arrears of R3758.01.
Your payment arrangement should include the current instalment of R3758.01 and the arrears of R3758.01 and should be divided over 3 months.
Instalment R3758.01 + (arrears R3758.01 divided by 3 months is R1252.67) = R5,010.68 over 3 months that can be captured.
Kindly confirm the following for the arrangement to be captured:
Date of the payment.
Method of payment.
Should we not receive this information by 12h00 on 25/11/2024, we will close the matter.
Regards,
RegardsGodfrey NdouCustomer Value Management
Best regards,