Harassed by debt review department

I am under debt review with ABSA, I was on arrears as I missed payment on my account but did settle my arrears on the 19th of May 2020 and have ever since been paying on time as per arrangement. I have proof that my account showed 0 arrears until July 2020 but on the following month my account reflected arrears again and have since been harassed by ABSA I spoke to a Alungile on the 12th of November and she assured my account is not on arrears and also spoke to Lungile on the *** OPT 5 line and she also assured my account is up to date. I would like ABSA to contact me with regards to this matter in order for me to see were is it that I missed payment again and for them to please send statement of my account of payments made to them. account *** and *** AT Miya ***