Happy to take my home loan payments and useless at customer service

App**** for additional funding on a homeloan, which I have paid successfully for the past 4 years without fail, and the credit team can't get over a once off amount on my credit report which was the result of personal identify ***** with a large mobile provider. The ABSA credit team don't seem to understand what a once-off settlement amount is and what is an ongoing monthly expense when calculating affordability. This is deposit a green credit score across multiple accounts, including the home loan I have with them. Experience made it very easy for me to decide to switch to a bank that takes customer service seriously.