happy client

a big thank you to absa customer service, and an even bigger thank you to Basani Hlungwane, on the 10 of February 2020 i had written a complaint which had not been solved since July 2019. i received a very quick response from Basani from Absa and he assured me that this will be treated as a matter of urgency and will be resolved as soonest. today(13-Feb 2020) i received an email from Absa with my paid up letter and the account has been updated on my credit bureau and reflects account closed. this matter was resolved in 3 days!! Thank you again o Absa and Basani for taking customer complains seriously and ensuring that they are resolved.