Handed over to Collections and still waiting for my account to be closed...after receiving funds 11 October.

Having a bad time with ABSA. I used to have a bank account with ABSA, but did not use the account as we went abroad. Meaning we only used my husbands account. 15 October I've learned that my ABSA account was closed (inactive), with no notification and that after a amount was deposited on the 11th October into this account. 17 October, when back home, I've started communicating with ***, and was told my account was now with collections and account is inactive. It will take them 5 days to close this account. Yesterday 24th October I was told the collection amount R403.10 was received, and now it will take 8 days to close this account.

This was on the 20/11/2022

We are trying to apply for a Homeloan and due to ABSA delaying to close this account and refund me we can not go ahead with this process.

When I tried to get information on what the reason I was only told that my account was handed over to Collections due to R403.18 bank charges.

Then process is I will have to wait for 8 Days.

20/11/22 Good day, Thank you for your mail, Please note the refund request was submitted, the transfer takes 5 working days, Once the transfer is finalized, we will proceed with closure,

So today is 5 days and still nothing was done.

We are busy applying for a homeloan and due to this delay we can not get the homeloan finalised.

24/10/22 We can only provide a paid up letter once the account is closed after 8 working days. The account was written off to recoveries with a balance of R403.18 This was unpaid charges.

Just to put things in perspective... I owe ABSA R403.18.... the deposit was R35006.36 paid in on the 11th.

Is ABSA delaying my refund to close this account?

Why can they not just close it!