Hammond Pole & ABSA - Poor Customer Experience

My ABSA account was handed over over to Hammond Pole! My worse experience ever!!! I settled my account account with ABSA through Hammond pole on the 21/03/2017!! I have been calling ever since to get my payment profile updated and neither ABSA nor Hammond pole could assist me TILL THIS DAY through out the year i have begging these companies to give me a paid in full letter with no luck. Pieter Brokons something who is the portfolio manager at Hammond has done nothing but lie to me through out. he always promised that the matter is being where as he was lying to me. He has no clue what solving for the customer means!! This is unacceptable !!! UPDATE MY CREDIT FILE AND GIVE ME MY PAID IN FULL LETTER!!!