HALLO absa I been with you over 2decades

wrt to case ref: case is C-***4 i requested absa to convert home owner insurance seperate to bond and refund advancement back into bond. Absa refuses to give me a lower interest rate tgan the standard 10% after I spent an hour on my cell phone speaking to one of there trainee consultants explaining that I am not employed and need absa to give me a better interest rate. After 20 years with this pathetic banking service I have to wait for them to consider my request and get back to me. I give credit where its due but absa has a long way to go to meet any expectations. Also tired of their lame auto responses apologising first but then still doing their own thing. Will absa miraculoously surprise me with some good news or donI keep holding my breath. We live in interresting times