Half of Life savings ******

Absa has essentially ****** half of my father's life savings, and over the Christmas period no less. A man who has been a loyal Absa Customer for more than 40 years has been treated in the most shocking way. After my father's accounts were hacked, through no fault of his own, and every cent in all 3 accounts was ******, Absa has decided to only repay him half of his hard-earned money. Absa did not notify my father of the fact that all three accounts were emptied in one huge transfer - no sms notification, no phone call to query this strange activity on his accounts, nothing. Instead, when my father realised something was wrong in that he was unable to access his online banking account and reported it to the Bank, Absa not only initially treated him like a ****; but eventually manipulated and coerced him into signing something he was led to believe was standard procedure and his only option. Does Absa not have insurance for situations like these, when accounts are hacked? I am pretty sure the answer is yes. I use this platform to express my outrage and disgust at the absolutely abhorrent and inexcusable way that Absa has behaved in this regard.