HACKED AND STILL NO REFUND

My mom (and hundreds of other people) were hacked over the festive season and international transfers took their money. I read a story of an elderly retired man's life savings being taken and Absa only refunded him half of his money which i think is DISGUSTING!!! We open bank accounts and use banks to protect our money and you have NOT done this. My mom doesnt bank online and only does her banking the old school way so how did this happen????? They took every last cent in her account and wasnt alerted of possible *****. My friend works in a hacking company who are contracted to pick up ****s and hacking and to stop it when it is happening. How was she not alerted? With FNB the first sign of somebody hacking into your account or suspected *****, they call you and alert you to stop it. It has been 2-3 weeks now and she has STILL not heard from anybody and no money has been refunded. Absa should refund the clients and then do a ***** investigation and get to the bottom of it on their account. Why must your clients wait this long for you to investigate when this is not their fault??? I think this is **********!! And its not even that you keep her in the loop. She has called and emailed during the last 2-3 weeks and all your staff can say is "i dont know, we have to wait for the ***** department". How about you get a better damn hacking company to cover your asses?????? Somebody needs to sort her out TODAY!!! It is so simple for you to put her money back into her account as money isnt physical. You just type the amount back into her account!!! if you loan someone R10 000 you then are able to loan out how many times from that amount??? If im not mistaken its 5 times that amount!!!!! Banks are a load of BS!! And if it was an international transfer then you should have blocked the account as she didnt let you know that she was leaving the country did she????? FNB immediately blocks my account if there is an international transaction and i have not let them know that i am going overseas. Seriously Absa, get your S**T together now and refund the people and do your ***** investigation in your own time!!!! I am sure that you have lost many clients because of this! shame! Now feel the loss....but obviously in your own damn time!!!!